❓ Frequently Asked Questions
111kk FAQ — All
Answers in One Place
From opening an account to withdrawing money, bonuses, gameplay, and safe play — find straightforward answers to all common questions here.
The questions that come up most often while using 111kk — we have gathered them all in one place. Below you will find detailed answers to 25 questions organised into five topic groups. If you cannot find the answer to your question, contact our 24/7 Bengali live chat support.
Account and Registration
Opening and Managing an Account
To open an account at 111kk you need an active mobile number, an email address, and your real name. You will also need to provide your date of birth during registration. Only people aged 21 or older may open an account. The whole process takes just a few minutes and no document uploads are required.
No. Each person is allowed only one account at 111kk. Attempting to open multiple accounts may result in all accounts being closed and any deposited balance being forfeited. If you have forgotten your login details, contact live chat to recover your account.
Select the "Forgot your password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. The whole process is quick and easy. If you have any trouble, 111kk live chat support is available 24/7 to help.
Yes, you can change your email, mobile number, and password from your profile settings. However, to change the real name registered on the account you will need to contact live chat. 111kk ensures that your information is always protected and stored using SSL encryption.
Absolutely. The 111kk website is fully mobile-friendly. You can log in easily from any Android or iOS browser. The site works well on small screens too — no separate app download is needed.
Deposits and Withdrawals
Payment Methods and Timing
Deposits from bKash to a 111kk account are usually instant — in most cases the balance is added within a few minutes. Occasional minor delays may occur due to bank or network issues. If you have a problem, contact live chat with your transaction number.
The minimum deposit amount at 111kk is ৳500 (for all methods). The minimum withdrawal amount is ৳1,000. These limits are the same for all methods — bKash, Nagad, and Rocket.
Withdrawal requests are generally processed within 30 minutes to 3 hours. There may be a slight delay during busy night-time hours or due to bank processing. 111kk always aims to ensure fast withdrawals.
Yes, at 111kk you can deposit and withdraw using Nagad and Rocket as well as bKash. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 for all three methods. Instructions for each method are available on the payment page.
111kk does not charge any deposit or withdrawal fees of its own. However, bKash, Nagad, or Rocket may apply their own mobile banking charges — this depends directly on the rules of the respective service provider.
For security purposes, 111kk generally processes withdrawals using the same method that was used for the deposit. If you want to withdraw to a different number or method, contact live chat — the team will verify your details and assist you.
Games and How to Play
Slots, Live Casino and Sports Betting
To bet on BPL or any cricket match at 111kk, go to the sports betting section. Choose the match you want from the match list, select the market type (match winner, toss, over/under), enter your stake amount, and confirm. The live betting feature also lets you place bets while a match is in progress.
111kk offers slot games from several well-known providers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace are available. The full list can be found on the slots page.
111kk live casino offers the chance to play Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, Teen Patti, and Sic Bo with real dealers. Top providers such as Evolution Gaming and Ezugi ensure real-time streaming.
RTP, or Return to Player, is a theoretical figure showing what percentage of total bets a game returns to players over the long term. The higher it is, the greater the chance of a larger share being returned. RTP information for slot games can usually be found on the game provider's website or in the paytable section of the game.
Yes. All slots and table games at 111kk are powered by verified Random Number Generator (RNG) technology. Each spin or hand is completely independent and does not depend on previous results. Game providers undergo regular audits to ensure fair play.
Aviator by Spribe is a crash game. A plane takes off and a multiplier keeps increasing. You need to cash out before the plane crashes. Two bets can be placed at the same time — one for a safe cash out at a lower multiplier, and one for a higher-risk play.
Bonuses and Promotions
Welcome Bonus, Cashback and VIP
New members receive a 100% bonus on their first deposit — up to ৳10,000. This means depositing ৳10,000 gives a total balance of ৳20,000. The wagering requirement for this bonus is 25 times, meaning you must wager 25 times the total bonus amount before it can be withdrawn.
The wagering requirement is the number of times you must bet before a bonus can be withdrawn. For example: if you receive a ৳2,000 bonus, you must place a total of ৳50,000 in bets at 25x. This condition can be met by placing small bets on any game. Progress can be tracked in the bonus section of your account.
111kk's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback goes up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum, and 1.2% at Diamond. As you move up levels, you also gain access to special offers, faster withdrawals, and dedicated support.
111kk automatically evaluates VIP levels based on regular play and betting activity. The more active you are, the faster you can move up to the next level. Contact live chat for details about specific milestones.
Yes, 111kk offers extra bonuses and promotional offers for Eid, Pohela Boishakh, the BPL season, and various other special occasions. These offers are announced on the promotions page of the site and are communicated to registered members by email or notification.
Security and Responsible Gaming
Data Protection, Age Verification and Self-Exclusion
111kk uses SSL encryption technology, which keeps all your transactions and personal information fully encrypted. Card or bank details are not stored on our servers. As a secure and reliable platform, 111kk follows the highest data protection standards.
111kk is for people aged 21 or older only. Date of birth is verified during registration. Accounts for people aged 18 to 20 are not approved. This rule is strictly enforced to protect minors.
111kk places the highest importance on responsible gaming. If you feel it is becoming difficult to control your play, contact live chat or visit our responsible gaming page. Our support team will help you set limits or take a temporary break.
Self-exclusion is a way to keep yourself away from 111kk for a set period or long term. If you make a request via live chat, our team can limit or temporarily close your account for a specific period. During this time, logging in or opening a new account is not possible.
Yes, 111kk lets you set daily deposit limits and betting limits. This can be done from your account settings or by making a request via live chat. Staying within your own budget is very important for healthy gaming.
Absolutely. The 111kk live chat support team provides service entirely in Bengali and is available 24 hours a day, seven days a week. Providing support in the native language for players in Bangladesh is our priority. You can also contact us by email: [email protected].
Still have questions?
Get in touch with support
Our Bengali live chat team is with you 24/7. Get help in moments with any issue.
[email protected] | Live Chat — from any page on the site